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Our 100% no-risk money-back guarantee lasts 60 days after your order's delivery date.
All our portraits are painstakingly hand-painted so please allow the following number of days for us to create and deliver your portrait.
Artwork Creation: 1 to 3 business days.
Production and Quality Check: 1 to 3 business days.
Shipping: 3 to 6 business days depending on your location.
If you received the wrong product, or incorrect size, or incorrect print, or your product was damaged in transit, please contact us as soon as possible with a photo of the product received, and we will issue you a replacement.
If 60 days have passed since your order was received, unfortunately, we will no longer be able to offer a refund or exchange. But please contact us, and we will see what we can do to help!
Orders can be modified or canceled within 5 hours of placing your order. If 5 hours have passed, the modification or cancellation will be granted at our discretion. The reason for this is because our artists begin processing and designing your custom artwork soon after your order is placed.