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All orders generally take 2-5 days to be created and shipped. This can increase slightly during sales periods (for example, November/December, portraits are taking 10-14 days to produce. This is usually 1-2 days in non-sales periods). Transit time vary by country
Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.
Transit time estimates are shown below:
USA: 3-5 working days
UK: 5-7 working days
Europe: 5-10 working days
More Questions? Please contact us via the form on our site or email at heropetz.contact@gmail.com. Review our FAQ page here. We typically reply within 24 hours.